Customer Service Representative

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

High school diploma, general education degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.